With the growth of telemarketing and sales calls, it can be difficult to keep track of who, where and when you’re supposed to call. With so many telemarketing companies, it can also be difficult to keep track of your sales pipeline and schedule calls.That’s where a cloud phone system system can help. A cloud phone system is a software program that assists call center agents in generating and dialing phone numbers by recording and automating processes. In other words, it automates the dialing process and helps agents reduce the time and effort spent on each call.
Besides being more efficient, cloud phone system’s eliminate the potential for mistakes and increase agent productivity. This means that you get more leads and calls with a lower operating cost. So, what are the top 5 reasons to choose cloud phone service? Keep reading to learn more .
Better Quality Calls
More than half of all callers hang up before they even hear the voice on the line. That’s why it’s important to have a system that can get to the point as quickly as possible and eliminate any wait time for your callers. A cloud phone system will also increase your lead generation numbers, which means more sales for you!
By using a cloud phone system, you can eliminate long wait times and get straight to the point of your message. This will ultimately improve the quality of your calls and increase lead generation numbers.
More Leads and Calls
Sales professionals know that it’s important to stay on the phone with prospective clients. In fact, according to a sales call study by Click-to-Call, 63% of customers said they would rather listen to an automated phone tree than talk to a live person.
Unfortunately, this means sales professionals are spending more time on the phone. And when you’re constantly calling leads and prospects, your busy schedule can make it difficult to keep track of who needs a follow up call and when.
A cloud phone system eliminates these problems. These systems will automatically dial leads based on your lead management system or customer management database. This way, you know exactly who needs a follow up call at any given time and when you should follow up with them next. All without having to spend hours on the phone.
Less Operational Costs
An cloud phone system can reduce your operating costs significantly. This is because most systems are capable of eliminating human error and handling more calls per day. Some even have the ability to screen out undesirable calls, which means you spend less time picking up the phone to talk to unqualified leads.
For example, a cloud phone system can reduce the need for manual data entry due to speed dialing and call transfers. It can also help agents stay focused on higher value tasks, like sales and marketing efforts that generate revenue for your business.
Higher Agent Productivity
The idea behind a cloud phone system is to increase agent productivity. This is because agents are able to spend more time on each call and less time dialing numbers. With an automatic dialer system, you don’t have to worry about mistakes or incorrectly-dialed numbers. The software program will do all of the work for you! And with a lower cost per call, your operating costs will be much lower than with a traditional manual dialing system.
Better Dialing Accuracy
Tired of wasting time and resources on inaccurate dialing? A cloud phone system can help by eliminating the risk of misdialing. This is because an automatic dialer system has a higher accuracy rate than manual dialers.
A cloud phone system allows you to enter in a caller ID and then use that information to find out what type of customer they are. For example, if you’re calling someone who might be likely to buy your product or service, then you may want to skip through their list of questions and go straight for the sale. However, if it’s someone who isn’t as likely to buy your product or service, then you could spend more time qualifying them before moving on to other potential customers. Either way, the automatic dialing system will allow you to have better accuracy and know when it’s appropriate to do certain things with your call.
Automated calling software like a cloud phone system can increase efficiency and increase agent productivity with this type of technology. It eliminates the chance for mistakes because agents will not have to manually enter numbers into their phone each time they need to make a call. Automatic Dialing Systems eliminates this problem by inputting all necessary data automatically, freeing up agents’ time so they can focus on making calls instead of entering numbers into their phone continuously.
Final Thoughts
- Reduce the time and effort spent on each call
- Improves agent productivity
- Eliminates potential for mistakes
- Reduces operating cost
- Increases lead and call volume