Ricochetblue Pricing
Fast and Easy Onboarding Process with Dedicated Customer Support
Choose the RicochetBlue package and options that will launch your team’s success.
All seats types have Allstate call scrubbing technology
* $0.05 overage per minute
*** Spam Guru Pro not included
**** $150 one-time registration fee for Spam Guru
Compare plans
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Shuttle | Cruiser | Booster | Explorer | Galaxy | ||
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– Annual | $20 per seat | $35 per seat | $85 per seat | $125 per seat | $165 per seat | |
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– Monthly | $24 per seat | $42 per seat | $102 per seat | $150 per seat | $198 per seat | |
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-Min per user | 500 Minutes | 750 Minutes | 1000 Minutes | 2000 Minutes | Unlimited Talk Time | |
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Overage Per Minute | $0.05 | $0.05 | $0.05 | $0.05 | ||
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-Unlimited PCI redacted call recordings Coming soon | ||||||
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-IVR Routing | ||||||
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-Additional Local Lines ($3.00 Per line) | ||||||
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-Additional Toll-Free Lines ($5.00 Per line) | ||||||
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-Unlimited List Uploads | ||||||
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-Customer Management Statuses | ||||||
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-Lead Distribution | ||||||
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FEATURES AND SERVICES | Shuttle | Cruiser | Booster | Explorer | Galaxy | |
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Local Presence | ||||||
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Caller ID Masking | ||||||
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Text Automation Coming Soon | ||||||
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Email Automation Coming Soon | ||||||
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****Spam Guru*** | ||||||
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Reporting | Shuttle | Cruiser | Booster | Explorer | Galaxy | |
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Agent Performance Reporting | ||||||
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Lead Performance Reporting | ||||||
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Call History Reporting | ||||||
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Gamification Reporting | ||||||
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SUPPORT OPTIONS/PERMISSION LEVELS | Shuttle | Cruiser | Booster | Explorer | Galaxy | |
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Virtual Training Course | ||||||
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Youtube User Guide | ||||||
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Support Ticketing System | ||||||
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Customer Service Support Line | ||||||
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Live Zoom Support | ||||||
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Shuttle | Cruiser | ||
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– Annual | $20 per seat | $35 per seat | |
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– Monthly | $24 per seat | $42 per seat | |
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-Min per user | 500 Minutes | 750 Minutes | |
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Overage Per Minute | $0.05 | $0.05 | |
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-Call Recording | |||
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-IVR Routing | |||
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-Additional Local Lines ($3.00 Per line) | |||
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-Additional Toll-Free Lines ($5.00 Per line) | |||
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-Unlimited List Uploads | |||
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-Customer Management Statuses | |||
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-Lead Distribution | |||
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FEATURES AND SERVICES | Shuttle | Cruiser | |
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Local Presence | |||
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Caller ID Masking | |||
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Perfect Voicemail | |||
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Text Automation | |||
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Email Automation | |||
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Progressive Dialing Technology | |||
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****Spam Guru*** | |||
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Reporting | Shuttle | Cruiser | |
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Agent Performance Reporting | |||
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Lead Performance Reporting | |||
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Call History Reporting | |||
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SMS Reporting | |||
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Email Reporting | |||
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Gamification Reporting | |||
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SUPPORT OPTIONS/PERMISSION LEVELS | Shuttle | Cruiser | |
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Virtual Training Course | |||
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Youtube User Guide | |||
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Support Ticketing System | |||
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Customer Service Support Line | |||
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Live Zoom Support | |||
| A | B | C | D | E | |
|---|---|---|---|---|---|
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Booster | Explorer | Galaxy | ||
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– Annual | $85 per seat | $125 per seat | $165 per seat | |
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– Monthly | $102 per seat | $150 per seat | $198 per seat | |
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-Min per user | 1000 Minutes | 2000 Minutes | Unlimited Talk Time | |
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Overage Per Minute | $0.05 | $0.05 | ||
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-Call Recording | ||||
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-IVR Routing | ||||
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-Additional Local Lines ($3.00 Per line) | ||||
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10
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-Additional Toll-Free Lines ($5.00 Per line) | ||||
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11
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-Unlimited List Uploads | ||||
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12
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-Customer Management Statuses | ||||
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13
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-Lead Distribution | ||||
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14
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15
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FEATURES AND SERVICES | Booster | Explorer | Galaxy | |
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16
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Local Presence | ||||
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17
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Caller ID Masking | ||||
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18
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Perfect Voicemail | ||||
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19
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Text Automation | ||||
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20
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Email Automation | ||||
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Progressive Dialing Technology | ||||
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****Spam Guru*** | ||||
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Reporting | Booster | Explorer | Galaxy | |
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Agent Performance Reporting | ||||
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Lead Performance Reporting | ||||
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Call History Reporting | ||||
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SMS Reporting | ||||
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Email Reporting | ||||
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Gamification Reporting | ||||
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SUPPORT OPTIONS/PERMISSION LEVELS | Booster | Explorer | Galaxy | |
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Virtual Training Course | ||||
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Youtube User Guide | ||||
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35
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Support Ticketing System | ||||
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36
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Customer Service Support Line | ||||
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37
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Live Zoom Support | ||||
Supercharge Your Ricochet360 CRM & Dialer:
All Included in the Galaxy Package
EMAIL MESSAGING DRIP AUTOMATION COMING SOON
Use Ricochet360’s marketing automation to generate more leads and close more deals. Use drip email campaigns to stay top-of-mind, keep in touch and generate more engagement with prospects.
TEXT MESSAGING COMING SOON
Capitalize on automated, targeted SMS campaigns. With Text Messaging you can automatically send SMS messages to new leads when they first arrive or when a lead’s status changes. You can also receive text messages when contacts don’t answer your call on their cell phone.
SOCIAL MEDIA INTEGRATION
Social Link will import the Facebook, LinkedIn, Twitter, & Google+ profile information, allowing you to gain insights on consumers’ interests. It also allows you to engage them easily.
LOCAL CALLER ID
Increase your call pickup rates with consumers by having a local area code & number everywhere you call nationwide. $3 per area code additional charges apply.
GAMIFICATION
Motivate your users and track their results using our gamification dashboard and agent notifications. Sort by call duration or volume of phone calls. As your agents compete, watch your performance improve overnight!
PCI REDACTED CALL RECORDING & CALL MONITORING
It’s your choice! Record all of your team’s inbound or outbound calls. Stay compliant with state laws using Ricochet’s advanced call recording options . Listen, barge in, or conference into calls to provide intelligent call coaching in real-time.
CHAT/INSTANT MESSAGING
Create chat groups to update your teams on new initiatives or rules. Chat directly in real-time with employees or colleagues during or after calls.
IP RESTRICTIONS
Prevent users from accessing your account from anywhere but your white-listed IP addresses.
REFERRAL TRACKING
Create forms for your partners that enable them to collect lead submissions, and then you can track their referrals through to the Ricochet360 CRM.
LEAD DISTRIBUTION & TAGS
Want more control? You got it! Distribute the best leads to the best person at the best time. Segment your entire database into highly targeted funnels using automated tag rules. Then create automated dialer, email, and SMS campaigns for each targeted group.
RESTFUL API
Get even more out of your implementation using our API to interact with Ricochet360 data.
WEBHOOKS
Ricochet360 webhooks allow you to integrate with millions of third-party APIs to send & collect important information in real-time or screen pop directly to informative pages. Examples include Zillow Property lookup, Pricing Engines & many more.
Optional Enterprise Solutions
The following solutions can be added to Ricochet360 (not included or available in bundle pricing).
SPAM GURU
Spam Guru helps solve the issue of low connection rates and call blocking. This new one-of-a-kind feature will help call centers and sales teams bypass these protocols, and allow agents to reach more leads and convert them to customers.
A2P SMS COMPLIANT
Ricochet360 is A2P SMS Compliant. Amplify your marketing campaigns through Ricochet360’s automated drip emails, and A2P compliant SMS campaigns.
DNC SCRUBBER PRO & LITE
Clean or “scrub” your inbound leads for numbers on Federal, State and DMA Do Not Call Registry (DNC) lists. Avoid negative reviews and costly penalties.
PRIVATE MANAGED CLOUD
Deploy Ricochet with a managed enterprise hosting solution that is reliable, secure, and scalable in your own dedicated environment.
Usage
LOCAL PHONE NUMBERS
$3 per number per month
TOLL-FREE PHONE NUMBERS
$5 per number per month
TEXT MESSAGING COMING SOON
.02 cents per incoming & outgoing SMS/text message
SOCIAL LINK LEAD LOOKUP
.03 cents per lead lookup
Ricochet360 Onboarding Program
We can create a customized migration plan for you. We also enable access to our onboarding project management tools to streamline and track your migration.
- Data migration
- Lead distribution methodology
- Lead management & lead recycling
- Vendor integration
- Dialer campaign strategy
- Website/landing page integration
- Administrator training
- Agent training
- Onsite visit (optional)
