Improve Your Workflows into Ricochet360 with Zapier
Ricochet360 Is Now Integrated with Zapier We're excited to [...]
The Types of Cloud Phone Systems and How Your Sales Team Could Benefit From One
Could Your Sales Team Benefit From a Cloud phone [...]
Bill Rice Interviews Our CEO for Aged Lead Store
Watch the interview that goes in-depth on marketing automation, [...]
The Golden Minute: MNN Interview of Beau Bratton
From the Broadcast Plaza Interviews, learn about “the golden minute” in a chat with Ricochet 360’s CEO Beau Bratton.
Best Practices for Call Recording in Call Centers
"This call may be monitored or recorded for quality assurance purposes." Many people dread hearing this phrase in their personal lives, but it exists for good reasons. As a consumer, it's for our protection. As a call center operator, it's not only for our protection, but it also creates a framework for improving the performance of call center agents. To help you with your call center performance, we've assembled a few best practices for call recording in call centers.
Smart Ways to Overcome Sales Objections
The ability to overcome sales objections is an essential and valuable skill, one that will undoubtedly improve your results. To help you get started, we outline six standard objections and show how you can strategically reply.
Conference and Trade Show Follow Up
We're preparing to exhibit at our next conference. Well before the show, we not only plan what happens with our team during the show, but we also prepare for what happens in the days after. If you're tired of losing out on opportunities after your sales & marketing events, check out our plan for conference follow-up.
Conference and Trade Show Best Practices
As sales professionals, we attend trade shows and conferences to build brand recognition, generate new leads, see what's happening in our industry, and (ultimately) sell our products. A strong trade show floor strategy increases our chance of success. We originally developed a list for our own staff, and we would like to share it with you to help you leverage these trade show best practices for your next event.
Contact Center & Sales Gamification Best Practices
Gamification is an increasingly common practice used to improve contact center performance and agent engagement. It helps to motivate your contact center agents and incentivize higher performance. Improved productivity and performance are difficult without happy and interested employees.
Sales Drip Email Campaign Fundamentals
Odds are good that you've received emails from a [...]
