Predictive Dialer Rules: Abandonment Rate – Concurrent Call Ratio – Recording – TCPA – FTC Regulations
It is important that you understand what the predictive [...]
Hosted Predictive Dialer Systems and How They Work for Business and Call Centers
Hosted predictive dialer systems work by looking at how many agents you have logged in, making a certain amount of phone calls, patching consumers when they pick up the phone to available agents, and predicting how many agents will be available using a simple algorithm. We'll describe the different variables of hosted predictive dialer systems and how they are used.
4 Essential Features of a Small Business CRM
CRM software was originally designed for corporations and large [...]
