What Is a Predictive Dialer?
A predictive dialer is a software or hardware system [...]
Major Ricochet Updates
NEW RICOCHET FEATURES AND UPDATES! Our team has been hard [...]
Predictive Dialer Rules: Abandonment Rate – Concurrent Call Ratio – Recording – TCPA – FTC Regulations
It is important that you understand what the predictive [...]
Hosted Predictive Dialer Systems and How They Work for Business and Call Centers
Hosted predictive dialer systems work by looking at how many agents you have logged in, making a certain amount of phone calls, patching consumers when they pick up the phone to available agents, and predicting how many agents will be available using a simple algorithm. We'll describe the different variables of hosted predictive dialer systems and how they are used.
Sales Dialer System Types for Call Centers to Contact Leads
When selecting between sales dialers for your business or call center, you have a few different options. There are three main types of dialers, which each have strengths and weaknesses. We outline these three types of sales dialers for contacting leads and provide details regarding how each one may be best suited for your business or call center.
TCPA and What You Need to Know
The New Telephone Consumer Protection Act (TCPA) (THIS IS [...]
SpeedToContact Call Center Technology
Interview with Beau Bratton
