The Fast, All-in-One Cloud-Based Call Center Software

Build the premier call center for your customers and agents.

The Fast, All-in-One Cloud-Based Call Center Software

Build the premier call center for your customers and agents.

Deliver Exceptional Customer Experience in Your Call Center

Ricochet is a complete call center software platform that handles all of your customer interactions, integrates with a full-featured CRM, helps you schedule and improve your sales agents, and manage everything more effectively. Make sure inbound leads get the treatment they deserve. Ricochet has it covered. Provide fast, friendly response with the best agents using phone trees, social integration and optimal sales queues.

Show Your Best

Make your customer experience superior to everyone else. Send inbound leads to the right agent the moment their calls connect so you can deliver a fast, knowledgeable response.

Work Smarter

Save your agents time with Ricochet’s automated workflows. By increasing efficiency and reducing hassles, your team will have more time to deliver a better customer experience.

Maximize Performance

Call monitoring and custom reports help you respond to changes in your business environment. Ricochet’s dashboards help agents and managers maximize results and productivity.

Deliver Exceptional Customer Experience in Your Call Center

Ricochet is a complete call center software platform that handles all of your customer interactions, integrates with a full-featured CRM, helps you schedule and improve your sales agents, and manage everything more effectively. Make sure inbound leads get the treatment they deserve. Ricochet has it covered. Provide fast, friendly response with the best agents using phone trees, social integration and optimal sales queues.

Show Your Best

Make your customer experience superior to everyone else. Send inbound leads to the right agent the moment their calls connect so you can deliver a fast, knowledgeable response.

Work Smarter

Save your agents time with Ricochet’s automated workflows. By increasing efficiency and reducing hassles, your team will have more time to deliver a better customer experience.

Maximize Performance

Call monitoring and custom reports help you respond to changes in your business environment. Ricochet’s dashboards help agents and managers maximize results and productivity.

Take a Sneak Peek…

Fast & Secure Enterprise Grade Performance

Everything You Need with ONE Login

Skills Based Calling

Have your best agents take each call. Design who should receive leads to ensure the best customer experience.

Call Center Scripts

Ricochet offers flexible scripting for inbound calls – build a custom workflow to provide a smooth interaction while collecting useful customer information.

Fast Dialers

Make more real connections to leads and customers than ever before with Ricochet’s patent pending fast dialer technology.

Call Forwarding

You have complete control over where you receive inbound calls, using your office phone system, mobile phone or computer at the same time!

Skills Based Calling

Have your best agents take each call. Design who should receive leads to ensure the best customer experience.

Call Center Scripts

Ricochet offers flexible scripting for inbound calls – build a custom workflow to provide a smooth interaction while collecting useful customer information.

Fast Dialers

Make more real connections to leads and customers than ever before with Ricochet’s patent pending fast dialer technology.

Call Forwarding

You have complete control over where you receive inbound calls, using your office phone system, mobile phone or computer at the same time!

Ricochet by Speed to Contact: Call Center Software - Cloud Phone System, Dialer, CRM & Marketing Automation Platform

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ALL-IN-ONE