Spam Guru: What Lead Generation Call Centers Need To Know About Call Blocking
Lead generation call centers everywhere are noticing increasing difficulty [...]
Bill Rice Interviews Our CEO for Aged Lead Store
Watch the interview that goes in-depth on marketing automation, [...]
LeadsCon Las Vegas 2019 – This One Goes to 11
Ricochet360 will be exhibiting at LeadsCon 2019, 11 years since LeadsCon started, at The Mirage, Las Vegas. Our CEO Beau Bratton has attended every LeadsCon since the first one held at The Palms in Las Vegas in 2008 (yes, that's 11 in a row).
Best Practices for Call Recording in Call Centers
"This call may be monitored or recorded for quality assurance purposes." Many people dread hearing this phrase in their personal lives, but it exists for good reasons. As a consumer, it's for our protection. As a call center operator, it's not only for our protection, but it also creates a framework for improving the performance of call center agents. To help you with your call center performance, we've assembled a few best practices for call recording in call centers.
Smart Ways to Overcome Sales Objections
The ability to overcome sales objections is an essential and valuable skill, one that will undoubtedly improve your results. To help you get started, we outline six standard objections and show how you can strategically reply.
Strategies for Creating Statuses in Your CRM or Dialer
Today's subject will be about strategies for creating [...]
Major Ricochet Updates
NEW RICOCHET FEATURES AND UPDATES! Our team has been hard [...]
Predictive Dialer Rules: Abandonment Rate – Concurrent Call Ratio – Recording – TCPA – FTC Regulations
It is important that you understand what the predictive [...]
Hosted Predictive Dialer Systems and How They Work for Business and Call Centers
Hosted predictive dialer systems work by looking at how many agents you have logged in, making a certain amount of phone calls, patching consumers when they pick up the phone to available agents, and predicting how many agents will be available using a simple algorithm. We'll describe the different variables of hosted predictive dialer systems and how they are used.
4 Essential Features of a Small Business CRM
CRM software was originally designed for corporations and large [...]
