Ricochet360 Premium Support Service
All Ricochet360 customers are eligible for our free basic support plan. For those who prefer predictable, proactive coverage, we offer a comprehensive Premium Support option to get the most value from your Ricochet360 investment. Sign up anytime – billing is monthly and renews automatically (you can cancel at monthly renewal).
| Service | Standard Support | Premium Support |
|---|---|---|
| Regular Support Hours | Monday-Friday 6 a.m. – 6 p.m. Pacific Time | Monday-Friday 6 a.m. – 6 p.m. Pacific Time |
| Knowledge Base | ||
| Chat Support | ||
| Online Ticket Submission | ||
| Telephone Support | Up to 3 calls Up to 30 minutes |
Unlimited |
| Representative | Help Desk | Dedicated Account Manager Help Desk |
| Configuration Services | Onboarding Application | Dedicated Account Manager Onboarding Application |
| Proactive Consultations |
All Ricochet customers are eligible for our free basic support plan. For those who prefer predictable, proactive coverage, we offer a comprehensive Premium Support option to get the most value from your Ricochet investment. Sign up anytime – billing is monthly and renews automatically (you can cancel at monthly renewal).
Standard Support |
|---|
Regular Support HoursMonday-Friday 6 a.m. – 6 p.m. Pacific Time |
Knowledge Base |
Chat Support |
Online Ticket Submission |
Telephone SupportUp to 3 calls |
RepresentativeHelp Desk |
Configuration ServicesOnboarding Application |
Premium Support |
|---|
Regular Support HoursMonday-Friday 6 a.m. – 6 p.m. Pacific Time |
Knowledge Base |
Chat Support |
Online Ticket Submission |
Telephone SupportUnlimited |
RepresentativeDedicated Account Manager |
Configuration ServicesDedicated Account Manager |
Proactive Consultations |
Learn More About Ricochet360 Premium Support
Contact us to find out about adding Premium Support!
Pricing
How to sign up
How it works
